1. About Menkind

What is Menkind?

Menkind is an online healthcare platform for men. Through the platform, you can request an online consultation with a BIG-registered doctor and, if medically suitable, start a treatment with prescription medication. The medication is then delivered through a registered Dutch partner pharmacy. The entire process - from consultation to delivery - is carried out online.

Who is Menkind intended for?

Menkind is intended for men aged 18 and older who want accessible and discreet medical help for certain health concerns. The platform focuses on treatments for erectile dysfunction, premature ejaculation, hair loss, and weight loss.

Is Menkind a replacement for my general practitioner?

No. Menkind is not a substitute for your general practitioner or other regular care. The platform is intended for specific treatments that are suitable for online consultations. For general health concerns or emergency medical situations, you should always contact your general practitioner or another healthcare provider.

Is Menkind reliable and safe?

Yes. The services provided through Menkind comply with Dutch law and regulations. Medical assessments are conducted by independent BIG-registered doctors, and medications are only prescribed when medically justified.

Prescribed medications are supplied through a registered Dutch pharmacy that meets all legal and pharmaceutical quality standards.

Menkind acts as a digital healthcare platform that facilitates contact between users, doctors, and the partner pharmacy.

Additionally, your personal data and medical information are processed and secured carefully in accordance with European privacy legislation (AVG/GDPR).

What are the benefits of online treatment through Menkind?

Online care via Menkind makes medical help more accessible. You don’t need to make an appointment at a physical practice and can complete the consultation at your convenience. Additionally, medications are delivered discreetly to your home, and you can stay in touch with the doctor through the platform if you have questions or want to adjust your treatment.

2. How it works

How does Menkind work?

You fill out an online questionnaire about your health – this takes a few minutes. You choose your preferred treatment, complete the payment, and verify your ID. This way, the doctor and partner pharmacy can process your request. A Dutch doctor reviews your answers and usually formulates a treatment plan including an (online) prescription within 24-48 hours. The final choice of medication is based on your preference and the doctor’s medical assessment.

If your request is approved, your medication will be delivered free and discreetly to your home by our partner pharmacy within a few working days. Your doctor remains available via the platform for questions and adjustments to your treatment.

Are you not eligible for treatment? Then you will receive a full refund.

How long does it take for my request to be assessed?

In most cases, your request is assessed within 24 to 48 hours by a BIG-registered doctor. Sometimes it may take a little longer if additional medical information is needed. If that is the case, a doctor will ask for it in the medical chat.

What happens after my treatment is approved?

When a doctor approves your treatment, a prescription is issued. The partner pharmacy then processes the order and discreetly ships the medication to the address you provided.

Do I need to have a video consultation or phone call?

In most cases, this is not necessary. The consultation usually takes place completely online based on the medical questionnaire you fill out. If the doctor needs additional information, they can contact you via chat. If you cannot resolve the issue with the doctor via chat, a video consultation can be scheduled.

What if I am not suitable for treatment?

If the doctor decides, based on the medical assessment, that a treatment is not suitable or safe for you, no prescription will be issued. In that case, you will receive a full refund.

3. Doctors and medical assessment

Who are the doctors?

We only work with BIG-registered Dutch doctors. They are fully qualified, work independently, and are paid hourly. They do not receive commissions for prescribing medication. Their focus is on finding a treatment that is medically justified and suitable for your situation.

How do doctors assess whether a treatment is safe for me?

The doctor evaluates your medical questionnaire and looks at your health, medical history, and any medication you are using. Based on this information, the doctor decides whether a treatment via the platform is safe and suitable for you.

Do doctors always prescribe medication?

No. Filling out a questionnaire or requesting a consultation does not guarantee that you will receive medication. The doctor always independently decides whether a treatment is medically suitable and justified.

Can medication be prescribed online?

Yes. In the Netherlands, doctors are allowed to prescribe medication based on an online consultation, as long as the doctor has sufficient medical information to make a safe assessment. The doctor always independently decides whether a treatment is suitable and follows the applicable medical guidelines.

How can I contact a doctor if I have questions?

Through your personal account on the platform, you can send messages to the medical team in the medical chat if you have questions about your treatment, side effects, or possible adjustments.

Does the treatment follow Dutch medical guidelines?

Yes. The doctors working through the platform are bound by the applicable medical guidelines and professional standards that apply in the Netherlands.

4. Medication

 Where does the medication come from?

The medication comes from a registered Dutch pharmacy (ApotheekZorg in Bladel, KVK number 17128523) that complies with all legal requirements and quality standards. You receive the same medication as at a regular pharmacy – but with the convenience of home delivery.

Is the medication you prescribe original and registered?

Yes. The medication provided through the partner pharmacy is registered and comes from recognized manufacturers. These are medicines whose efficacy and safety have been scientifically assessed.

Do I need a prescription for the medication?

Yes. Almost all treatments offered through the platform consist of medications that are only available by prescription. Therefore, a doctor first assesses your medical situation before a prescription is potentially issued.

Can I also get the same medication at my own pharmacy?

In most cases, that will be possible, but the medication supplied through the platform is normally dispensed by our partner pharmacy. This pharmacy also takes care of medication monitoring and shipping.

What should I do if I experience side effects?
In case of serious or acute complaints – such as chest pain, difficulty breathing, or a sudden allergic reaction – call 112 immediately or go to the emergency room. Do not wait in that case and do not use the chat on the platform.

For less urgent side effects, you can contact a doctor via the platform or your own general practitioner. It is important to always report side effects so that a doctor can assess whether your treatment needs to be adjusted or stopped.

5. Ordering and delivery

 How do I receive my medication?

Your medication is delivered free of charge to your home. The packaging is neutral: without logos, names, or mentions of the contents. You will receive a track & trace code to follow your order. For the delivery of refrigerated medication for weight loss, a delivery appointment will be made to personally hand over the medication.

How long does delivery take?

After a doctor has approved your treatment and issued a prescription, the medication is processed and sent by the partner pharmacy. In most cases, your order will be dispatched within a few working days and delivered shortly thereafter.

Can I track my order?

Yes. As soon as your order is dispatched, you will receive a track & trace code that allows you to follow the delivery of your package.

What if my package is delayed or doesn’t arrive?

If your order seems to be taking longer than expected, you can first check the track & trace information. If your package has not been delivered after a few working days, please contact customer service so we can investigate this for you.

Is delivery also available outside the Netherlands?

No. Menkind delivers only to addresses in the Netherlands. If you are temporarily staying abroad, you can pause a delivery via your personal account and resume it when you are back in the Netherlands.

6. Costs and payment

How much does it cost?

You pay for the online consultation (€13.95) and the cost of the medication, but the consultation is free if you subscribe. The online consultation includes a medical assessment by a BIG-registered doctor, your personal treatment plan, repeat prescriptions when necessary, and access to your doctor via the platform. All prices are shown in advance. If your treatment plan is not approved? Then you will receive a full refund.

Is the treatment covered by health insurance?

Treatments, consultations, and medications requested through the platform are generally not covered by health insurance.

Can I order once or only via a subscription?

For some treatments, you can choose between a one-time order or a subscription. For treatments that require continuous use to maintain effect, a subscription may be offered so that you automatically receive new deliveries.

When will my subscription be billed?

When you subscribe, a new payment is charged for each subscription period. The subscription is automatically renewed for a new period unless you cancel the subscription before the next period.

7. Managing subscription and treatment

Can I pause or adjust my treatment?

Yes. You can pause your treatment at any time via your personal account. You retain access to your personal account and can resume your treatment whenever you want. If too much time has elapsed between pausing and resuming, you may be asked to fill out a new medical questionnaire. If you want to adjust your treatment, please contact the medical team via the chat in the platform. 

How do I cancel my subscription?

You can cancel your subscription at any time via your personal account or by contacting customer service. The cancellation takes effect before the next subscription period, so no new delivery or payment occurs.

Can I change my dosage or medication?

Yes. If your treatment needs to be adjusted, you can contact a doctor through the platform. The doctor can assess whether a different dosage or medication is medically justified.

What happens to my subscription if my request is denied?

If a doctor decides that a treatment is not suitable for you, your request will not be approved, and you will receive a full refund of the amount paid. In that case, no subscription will be activated.

Can I have multiple treatments at the same time through the platform?

Yes. You can request and have multiple treatments at the same time through the platform. For each new treatment, you fill out a separate medical questionnaire, after which a doctor assesses whether the treatment is suitable and safe for you — even in combination with any ongoing treatment.

8. Account and personal environment

How do I create an account?

To use the platform, you must create an account. During the application process, you can create an account after filling out the medical questionnaire (with name, email address, and password).

How do I change my delivery address?

You can change your delivery address via your personal account. Make sure your address details are always up-to-date so that your order can be delivered correctly.

How do I change my email address?

You can change your email address via your settings in your personal account.

What should I do if I forgot my password?

If you have forgotten your password, you can request a new password via the login page. You will then receive an email with instructions to set a new password.

How do I delete my account?

If you want to delete your account, you can contact customer service at support@menkind.co. We will then assist you in deleting or closing your account, as far as legally possible.

9. Privacy and data

Is my data safe?

Yes. All your medical data are stored encrypted according to European privacy legislation (AVG/GDPR). Your medical information is only shared with the doctors of the platform and our partner pharmacy as necessary for your treatment.

What data do I need to share with Menkind?

When you use the platform, the personal data we may process includes identification data, contact details, account information, and medical information. This information is necessary to enable your consultation, treatment, and any delivery of medication.

Who can see my medical data?

Your medical data may be accessed by the involved doctor who performs your consultation and, as necessary for the provision of medication, by the partner pharmacy.

Is my data shared with third parties?

Menkind does not sell your personal data. Data is only shared with involved healthcare providers, the partner pharmacy, or technical service providers as necessary to make the services via the platform possible.

How long do you keep my data?

Personal data are not retained longer than necessary for the purpose for which they were collected, unless a longer retention period is legally required. Specific legal retention periods may apply to medical data.

10. Support and contact

 What if I need help?

You have unlimited access to our medical team via the platform. You can ask questions about your treatment, side effects, or possible adjustments at any time through the medical chat. We strive to respond to medical queries within 24-48 hours. For general inquiries, you can contact customer service here or at support@menkind.co.